Contact ImgToSTL: Support, Billing and Feedback
How to reach ImgToSTL: email support@imgtostl.net or open a support ticket from your account for help with downloads, credits or billing, or read the FAQ.
Last updated:
Email us
Write to support@imgtostl.net for questions, problems with a download or a converted file, partnership requests and feedback. If your question is about your account, a payment or credits, send it from the email you signed up with, or use a support ticket below.
Open a support ticket
A ticket from your account works for the same questions and keeps the whole conversation with your account details.
- Sign in, or create a free account.
- Go to Support Tickets in your account settings and choose New Ticket.
- Add a subject and describe what happened. You can attach up to 9 images, such as a screenshot or the picture you were converting.
Each ticket keeps the whole conversation in one thread, and shows its status: Open, In Progress or Closed. You can reply in the thread, and close the ticket once it is solved. To follow up on a closed ticket, open a new one. Inside your account you can also use the help button in the bottom corner of the page to send a ticket.
If you are not signed in, the Support Tickets link asks you to sign in first, then takes you to your tickets.
Billing and credits
For a question about a payment, a subscription, a credit pack or your credit balance, open a ticket while signed in to the account you paid with, so we can find your order. Your plan, payments and credit history are also listed in your account settings under Billing, Payments and Credits.
Quick answers
- FAQ: price, image types, common print problems and privacy.
- Pricing: plans, credit packs and which tools use credits.
- Blog: step by step guides for images, lithophanes and 3D file formats.
- About ImgToSTL: what the tools do and how they work.